Refund policy

Return Policy – Red Light Pro Devices

We want you to feel confident in your purchase. Please review our updated return policy below.

Return Window
We accept returns within 14 days of delivery for eligible items.

Eligibility for Returns
To qualify for a return:

  • Items must be unopened and in original, sealed packaging

  • Items must be in new, unused condition

  • Proof of purchase (receipt or order confirmation) is required

Once the product packaging has been opened, the item is no longer eligible for return.

Return Shipping
Customers are responsible for all return shipping costs.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Restocking Fee
All approved returns are subject to a 10% restocking fee, which will be deducted from your refund.

How to Start a Return
To initiate a return, please contact us at:
info@redlightprodevices.com

Approved returns should be sent to:
4457 E. La Palma Ave.
Anaheim, CA 92807

Non-Returnable Items
At this time, we do not designate any items as final sale, meaning all products are eligible for return if they meet the conditions above.

Exchanges / Upgrades
The fastest way to exchange or upgrade your product is to:

  1. Request and complete a return for your original item

  2. Once received, we will process your return and assist with your upgrade purchase

Refunds
Once your return is received and inspected, we will notify you of approval.
If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5 business days for processing after approval

  • Additional time may be required by your bank or credit card provider

If more than 15 business days have passed since approval, please contact us.

Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Warranty
We offer a 12-month limited warranty on all red light therapy pads, as well as controllers and plugs. This warranty covers manufacturer defects under normal use.

Contact Us
For any return questions, please contact:
Phone/Text: 657-706-4727
Email: info@redlightprodevices.com

By purchasing from Red Light Pro Devices, you agree to the terms of this Return Policy.